Scheduling & Access
How far in advance do I need to schedule my work?
How do I schedule a work visit?
Can I arrive without a scheduled appointment if the job is quick?
What are the permitted work hours?
Can I use the stairwells to move between floors?
Do I need to be escorted inside the building?
Certificate of Insurance (COI)
Do I need a Certificate of Insurance?
How do I submit my COI?
What coverage limits are required?
Who should be listed as the Certificate Holder?
Can I use my own contractor, or do I have to use a building-approved vendor?
My COI is already on file from a previous visit. Do I need to resubmit?
Materials, Deliveries & Storage
Can I store materials or equipment in the building overnight?
Do I need to schedule material deliveries separately?
Can I bring in large deliveries during the service elevator shutdown?
Who is responsible for measuring the elevators and service areas?
Day of Work
Who do I contact when I arrive at the building?
What if my work runs over the scheduled time?
What if I need to bring additional workers not listed in my reservation?
Who do I call if there is an issue on the day of my visit?
Still have a question?
Contact the Resident Manager directly for any questions not covered above.
Email the Resident Manager